Terms of Service

Shojoi
A DBA of Coastal Stack, LLC

Overview

This website is operated by Shojoi, a DBA of Coastal Stack, LLC (“Shojoi,” “we,” “us,” or “our”).

Shojoi offers this website, including the information, features, tools, products, and services available through it (collectively, the “Services”), subject to these Terms of Service (“Terms”).

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and services to you.

By accessing our website, using the Services, or placing an order, you agree to these Terms and to the policies referenced herein, including our Privacy Policy, Returns & Exchanges Policy, and Shipping Policy.

Please read these Terms carefully before using the Services.

1. Online Store Terms

By using the Services, you represent that you are legally permitted to enter into transactions through the website or are using the website with the appropriate consent of a parent or legal guardian.

You may not use our products, website, or Services for any illegal or unauthorized purpose or violate applicable laws in connection with your use of the Services.

You must not transmit viruses, malicious code, or other materials intended to interfere with the operation or security of the website or Services.

2. Products and Services

We make reasonable efforts to describe and represent our products accurately.

Because Shojoi offers apparel, accessories, and other products that may be produced or supplied by different makers or manufacturers, reasonable variations may occur between products or production runs.

Natural materials and fibers may also have variations in texture, weave, color, grain, or other characteristics. These variations may be inherent to the material and are not necessarily defects.

Product availability may change without notice.

3. Product Images, Colors, and Representations

We make reasonable efforts to provide useful and accurate product images and descriptions.

Actual colors and appearance may vary somewhat due to screen settings, lighting, photography, production variations, natural materials, and other factors.

Product images are intended to represent the merchandise but may not reproduce every visual characteristic exactly.

4. Sizing and Fit

Sizing and fit can vary among brands, manufacturers, styles, fabrics, and individual garments.

Where available, sizing information or measurements may be provided on product pages to assist with selection. Customers are encouraged to review applicable sizing information before ordering.

A size designation does not guarantee identical measurements or fit across different products.

5. Product Materials and Fabric Information

We make reasonable efforts to accurately identify fiber content, materials, care information, and other product characteristics based on information available to us.

Because Shojoi places particular emphasis on natural fabrics and materials, we take care in presenting available fiber-content information accurately.

Product-specific material information displayed on the applicable product page should be reviewed before purchase.

6. Pricing

Prices are displayed in U.S. dollars unless otherwise stated and are subject to change before an order is accepted.

Although we make reasonable efforts to maintain accurate pricing and product information, typographical, technical, data-entry, or other errors may occasionally occur.

If an item is listed at an incorrect price or with materially incorrect information, we reserve the right to correct the error.

If an affected order cannot be fulfilled as presented, we may contact you regarding available options or cancel the affected order and refund any applicable amount paid.

7. Orders and Availability

Submitting an order does not necessarily constitute final acceptance of the order.

Product inventory and availability can change quickly, particularly for seasonal merchandise, limited quantities, sizes, colors, or styles.

We reserve the right to decline, limit, or cancel an order when reasonably necessary because of suspected fraud, payment issues, material pricing or listing errors, product unavailability, shipping limitations, or other legitimate business reasons.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

If an ordered item becomes unavailable, we may contact you regarding available options or cancel and refund the affected item.

We will not substitute a materially different product, size, color, or style without your approval.

8. Order Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information.

Please contact us promptly if information relating to an order needs to be corrected.

We may take reasonable measures to verify customer, payment, billing, or shipping information when necessary for transaction security or fraud prevention.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Returns & Exchanges Policy.

Items must meet the eligibility requirements and applicable timeframes stated in that policy.

Certain products may be designated as final sale or otherwise non-returnable when disclosed before purchase.

Nothing in these Terms is intended to eliminate rights or remedies that cannot lawfully be waived.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Shojoi currently ships merchandise only to eligible addresses within the United States.

Processing, preparation, and delivery times may vary depending on the product, availability, destination, and shipping method.

Estimated delivery dates or timeframes are estimates unless expressly stated otherwise.

11. Personal Information

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Our store is hosted through Shopify, which processes certain information in connection with your access to and use of the Services.

12. Intellectual Property

The website and its original content, including Shojoi and Coastal Stack, LLC branding, logos, text, graphics, photographs, designs, and other materials created or owned by us, are protected by applicable intellectual-property laws.

Third-party trademarks, photographs, product images, designs, and other materials remain the property of their respective owners.

You may not reproduce, distribute, sell, commercially exploit, or create unauthorized derivative works from protected materials except as permitted by law or with appropriate authorization.

13. User Submissions

If you submit reviews, comments, photographs, suggestions, or other content to us, you represent that you have the right to provide that material for the purpose for which it is submitted.

You may not submit unlawful, fraudulent, defamatory, malicious, infringing, or otherwise prohibited material.

If you voluntarily submit a product review or other content for publication through our Services, you grant us permission to display and use that content in connection with the operation and promotion of Shojoi, subject to applicable law and our Privacy Policy.

14. Third-Party Services and Links

The Services may use, integrate with, or provide links to services operated by third parties, including Shopify, payment providers, shipping carriers, social-media platforms, analytics providers, and other service providers.

We are not responsible for the content, availability, privacy practices, security, or independent actions of third-party websites or services that we do not control.

Your use of third-party services may also be subject to their respective terms and privacy policies.

15. Errors, Inaccuracies, and Omissions

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, materials, sizing, pricing, promotions, shipping charges, estimated timing, or availability.

We reserve the right to correct errors or inaccuracies and update information when reasonably necessary.

If a material error affects an order you have already submitted, we may contact you regarding the correction and available options or cancel and refund the affected order when appropriate.

16. Prohibited Uses

You may not use the website or Services:

• For an unlawful or fraudulent purpose;

• To violate applicable laws or regulations;

• To infringe our intellectual-property rights or the rights of another person;

• To submit false, misleading, abusive, defamatory, or unlawful information;

• To upload or transmit viruses, malicious code, or other harmful technology;

• To improperly collect or track personal information belonging to others;

• To spam, phish, scrape, crawl, or otherwise misuse the Services;

• To interfere with or circumvent website or account security; or

• In any manner that materially interferes with the operation of the Services.

We reserve the right to restrict or terminate access to the Services for violations of these Terms.

17. Disclaimer of Warranties

We make reasonable efforts to provide accurate information and reliable Services, but we do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

To the extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis except for warranties or representations expressly provided by us or rights that cannot lawfully be excluded.

Nothing in these Terms is intended to disclaim or limit any warranty, right, or remedy that cannot legally be disclaimed or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Shojoi, Coastal Stack, LLC, and their applicable owners, officers, employees, agents, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website or Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shojoi, Coastal Stack, LLC, and their applicable owners, officers, employees, agents, contractors, and service providers from third-party claims arising from your material violation of these Terms, applicable law, or the rights of another person.

20. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will continue in full force and effect.

21. No Waiver

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

22. Entire Agreement

These Terms, together with the policies and other terms incorporated by reference, constitute the agreement between you and us regarding your use of the Services and applicable transactions.

They supersede prior versions of these Terms concerning the same subject matter.

23. Governing Law

These Terms and transactions with Shojoi are governed by and construed in accordance with the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles, except where applicable law requires otherwise.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, or legal requirements.

The current version will be posted on this website with an updated “Last updated” date.

The Terms applicable to a transaction will generally be those in effect when the applicable order was placed, except where a change is required by law or otherwise agreed.

25. Contact Information

Questions about these Terms of Service may be directed to:

Shojoi
A DBA of Coastal Stack, LLC
601 21st St., Ste. 300
Vero Beach, FL 32960
United States

Email: service@shojoi.com
Phone: (772) 226-0810

Last updated: August 11, 2026