Refund policy

Returns & Exchanges Policy

Shojoi
A DBA of Coastal Stack, LLC

We want you to be happy with your Shojoi purchase. If an item does not work for you, eligible items may be returned in accordance with the policy below.

Returns

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, pet hair, makeup, deodorant, or other signs of wear
Returned with original tags attached, when applicable

Proof of purchase or applicable order information is required.

To request a return, please contact service@shojoi.com within 14 days of delivery and include your name and order number. Return instructions will be provided for eligible items.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or materially different from what was ordered:

Final-sale or clearance items identified as such before purchase
Personalized or customized merchandise
Gift cards
Items that have been worn, washed, altered, or damaged after delivery
Items returned outside the applicable return period

For hygiene reasons, certain merchandise may also be designated as final sale. Any such restriction will be disclosed on the product page before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact service@shojoi.com as soon as possible and include your order number and photographs of the item when applicable.

If the issue is determined to be the result of our error, we will work with you to arrange an appropriate replacement, exchange, or refund at no additional shipping cost to you.

Refunds

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original method of payment.

Original shipping charges are non-refundable for voluntary returns unless otherwise required by law.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

If you have not received an approved refund within 10 business days after we notify you that the refund has been issued, please first check with your bank, credit card company, or payment provider.

If you still need assistance, contact service@shojoi.com and include your name and order number.

Exchanges

Because styles, sizes, colors, and inventory can change quickly, we cannot guarantee that a replacement item will remain available.

If you would like to exchange an eligible item for another size, color, or style, please contact service@shojoi.com within 14 days of delivery. We will let you know whether the requested item is available and provide applicable instructions.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns and exchanges unless otherwise stated.

Return shipping costs and original shipping charges are non-refundable unless the return results from our error or otherwise required by law.

We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until your return has been completed.

Shojoi is not responsible for return shipments that are lost or damaged before they are received.

Please contact us for return instructions before sending merchandise back. Do not return merchandise to an address shown on the original shipping package unless that address is specifically provided or confirmed in our return instructions.

Gifts

Eligible items received as gifts are subject to the same return requirements and exclusions described above.

Refunds are generally issued to the original method of payment used for the purchase. If you received an item as a gift and would like to discuss available options, please contact us before returning it.