Shipping policy

Shipping Policy

Shojoi
A DBA of Coastal Stack, LLC

At Shojoi, we want you to know what to expect after placing your order. Because our collection includes pieces from multiple brands and suppliers, processing and delivery times may vary somewhat by item.

The timeframes below reflect what customers can generally expect for standard Shojoi orders.

Where We Ship

Shojoi currently ships to eligible addresses within the United States only.

We do not currently offer international shipping.

Certain U.S. territories, military and diplomatic addresses (APO/FPO/DPO), and P.O. boxes may have shipping limitations depending on the item and available carrier services.

Estimated Delivery Time

Most Shojoi orders are expected to arrive within approximately 3–8 business days after an order is successfully placed and processed.

This is an estimated timeframe rather than a guaranteed delivery date. Actual delivery time may vary based on product availability, destination, carrier service, weekends, holidays, weather, and other circumstances outside our reasonable control.

If a different estimated timeframe applies to a particular product, information provided on the product page or directly to you regarding your order will take precedence.

Order Processing

Orders are submitted for processing as promptly as reasonably possible.

Additional processing time may occasionally be required for payment or order verification, product availability, holidays, or other order-specific circumstances.

You will receive shipping and tracking information when it becomes available.

Product Availability

We make reasonable efforts to offer merchandise that is currently available. However, inventory can change quickly, and an item may occasionally become unavailable or backordered after an order is placed.

If we learn that an ordered item is unavailable or is expected to experience a substantial delay, we will contact you as soon as reasonably possible.

Depending on the circumstances, you may be offered an updated estimated timeframe, an appropriate alternative when available, or cancellation and refund of the affected item.

We will not substitute a materially different product, size, color, or style without your approval.

Multiple-Item Orders

Shojoi offers products from multiple brands and suppliers. As a result, items within the same order may occasionally be prepared and shipped separately.

If your order is shipped in more than one package, you may receive separate tracking information for each shipment. Packages may also arrive on different days.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Shipping Methods

Shipping carriers and services may vary depending on the product, destination, and available shipping options.

Tracking information will be provided for shipped orders when available from the applicable carrier.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Original shipping charges are non-refundable for voluntary returns unless otherwise stated in our Returns & Exchanges Policy or required by law.

Address Changes

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible at service@shojoi.com.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a shipping address can be changed after an order has been submitted.

Shojoi is not responsible for delivery problems resulting from an incorrect or incomplete address provided with an order, except to the extent otherwise required by law.

Tracking and Delivery

When tracking information is available for your order, it will be provided to you electronically.

Please allow time for a carrier's tracking system to update after shipping information is created.

If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location and with household members or others who may have accepted the package. You may also contact the applicable carrier for additional delivery information.

If you are still unable to locate the shipment, please contact us at service@shojoi.com so we can assist when appropriate.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, please contact service@shojoi.com as soon as possible and include your order number and photographs when applicable.

Please see our Returns & Exchanges Policy for additional information.

Shipping Delays

Occasionally, carrier delays, severe weather, holidays, product availability, or other circumstances outside our reasonable control may affect estimated delivery times.

If we become aware of a significant product-availability issue affecting your order before shipment, we will make reasonable efforts to contact you and provide available options.

Returns

Please follow the return instructions provided by Shojoi before sending merchandise back.

Do not return an item to the address shown on the original shipping package unless that address is specifically provided or confirmed in our return instructions.

Because products may ship from different locations, the appropriate return destination may be different from the original shipping location.

Returns must be initiated in accordance with our Returns & Exchanges Policy.